Guides, checklists, glossaries, and explainers from the desks that move cargo every day. No gates, no email walls — just the practical knowledge our team uses internally, made public.
Pick a topic. Each guide is short, specific, and written by the people who actually book the shipments.
FCA, CPT, CIP — what each Incoterm really means for your AWB, your insurance, and who pays when things go sideways at the airport.
The break-even volume, the hidden costs of consolidation, and three real-world examples from shipments we moved last quarter.
How to find the right HS code for your cargo, what to do when you're not sure, and why getting it wrong costs more than the duty itself.
UAE-KSA, KSA-Oman, KSA-Bahrain — the documents, the wait times at each border, and how to plan around the Friday closures.
IATA DG declarations, packing groups, labels, and the most common mistakes that get cargo refused at the airport. Print this before you ship.
Free Trade Agreements between the GCC, EU, India, and ASEAN — how to qualify, how to claim, and how much duty you could be saving today.
The same tools our ops desk uses — now yours. No registration, no email capture.
The exact CI format we use for clearance — fields in the right order, customs-friendly.
Download (PDF) →14 items to verify before booking — packing, marking, HS codes, Incoterms, insurance, the works.
Download (PDF) →Quick reference: indicative transit times on our most active corridors, by mode.
Open tool →All 11 Incoterms explained in plain English, with diagrams showing who pays for what.
Download (PDF) →Straight answers — written from years of fielding these exact questions over the phone.
Standard quotes within 4 working hours during Dubai office hours (Sun–Thu, 9:00–18:00 GST). Urgent or complex shipments — project cargo, charter, dangerous goods — within 24 hours with full feasibility notes.
Yes — we hold customs broker licenses or work with licensed in-country partners across the regions we serve. That includes the UAE, Iraq, Turkey, Afghanistan, Kazakhstan, Uzbekistan, Turkmenistan, Pakistan, India, Azerbaijan, Georgia, all major EU members, the UK, and China.
Yes. Afghanistan is one of our specialty corridors. We operate air freight via Dubai (DXB) and Istanbul (IST) into Kabul (KBL) and Herat (HEA), plus overland trucking via Pakistan (Torkham) and Uzbekistan (Hairatan). Customs clearance handled by our agents on the ground.
There's no hard minimum. We've shipped single-pallet LCL ocean and 5kg air parcels alongside full container loads. For small shipments, we recommend our LCL consolidation services — competitive rates with weekly sailings.
Yes — we're IATA-certified for air DG and IMDG-trained for ocean. We handle Class 1 (explosives) through Class 9 (miscellaneous), subject to carrier capacity and destination regulations. Tell us the UN number and we'll confirm feasibility.
All shipments come with limited carrier liability (which is rarely enough). We offer optional All-Risk marine/air cargo insurance — typically 0.15–0.4% of CIF value. We can issue a certificate within the same day as booking.
Yes. Every booking gets a tracking link with milestone updates — pickup, gate-in, vessel/flight departure, arrival, customs clearance, and delivery. Most milestones include proactive email/SMS alerts.
Prepaid for first-time shipments. Credit terms (NET 15 or NET 30) available for established accounts subject to a short credit review. We accept wire transfer, credit card (with surcharge), and approved corporate accounts.
Ask our team directly. We answer real questions from real shippers every day — yours probably isn't as unusual as you think.